Order Placement & Cancellation

KashmirSearch Store Exchange and Return Policy

We understand that exchanging and returning products is often a frustrating experience, but KashmirSearch strives to make the process a simple and straightforward one. If you are not satisfied with your purchase, we will gladly help you to exchange or return your product, when it falls within the guidelines below. To exchange or return an item purchased in one of our stores, please bring the item to any KashmirSearch store and our customer service representatives will be happy to help you. In order to process the exchange or return, please follow the guidelines outlined below. Exchange and Return Guidelines

Exchange and Return Period

    Exchange or return your item anytime from the original purchase date within the timeframe below:
  • 14 days for computers, monitors, projectors, camcorders, digital cameras, and radar detectors
  • 30 days for all other products

Non-returnable items

    Some items are not able to be returned, including:
  • Labor, delivery, and/or installation services
  • Consumable items such as food, drink and batteries
  • Items that are damaged or abused
  • Items that are missing accessories, such as remote controls, cords, and cables
  • Etched or otherwise personalized items
  • Opened computer software, movies, music and video games can be exchanged for the identical item but cannot be returned for a refund Original receipt

To help facilitate the return, bring the original receipt as well as photo identification for all exchanges, returns, price matches and warranty repair services.

Restocking fee

    A restocking fee is applicable in some product categories, unless you are a Premier member, the item is defective, or the fee is prohibited by law. The restocking fee charges are:
  • 25% for Special Order Products, including appliances
  • 15% for opened notebook computers, projectors, camcorders, digital cameras, radar detectors, GPS navigation and in-car video systems
  • 10% for Apple® iPhones

Promotional items and bundles

    As a benefit to our customers, KashmirSearch occasionally offers promotional items and savings with a purchase or enhanced savings on a bundle of items when they are purchased together.
  • When a promotional item is returned, the value of the promotional item is deducted from the refund amount.
  • When an item included as part of a promotional bundle is returned, the bundled discount is void and the value of the bundled discount will be applied to the refund. This occasionally results in additional funds being owed to KashmirSearch. For instance, if your receive Rs200 in savings when you purchase a laptop and printer together and you return either item, the Rs200 amount will be subtracted from your refund.

Refund method

Your refund will generally be in the same form as the original purchase. However when the item was purchased with cash, debit or a check in an amount greater than Rs 1000, the refund will be in the form of a mail check mailed within 10 business days of the return.

Mail in rebates

When a product that was purchased when a mail-in rebate was available on the item, the amount of the rebate may be deducted from the refund amount.

Country of origin

The item must be exchanged or returned in the country in which it was originally purchased.

To protect your personal data

Please remove all personal data (e.g. computer or wireless phone data) from any exchanged or returned products. KashmirSearch is not responsible for any personal data left on or in an exchanged or returned product.

KashmirSearch discretion

    KashmirSearch reserves the right to deny any return.

  • Some tests may use a different set of policies. When a different policy is in effect, you will be informed of those differences prior to purchase.
  • To return special delivery items, Performance Service Plans, or Black Tie Protection
  • To exchange or return items that were delivered, such as major appliances, TVs, furniture and included accessories, please email to support@www.kashmirsearch.com

Thank you for choosing to purchase your technology products and services at KashmirSearch.

Copyright 2013-2016 © KS. All rights reserved.